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About Aleena/pages/about-us	Visible	—
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Privacy policy/policies/privacy-policy	Visible	Who we are This website is operated by Aleena, a brand of Enalh Trading Company in Riyadh. Throughout this policy, “Aleena”, “we”, “us” and “our” refer to Aleena. By visiting our site or placing an order, you agree to the practices described below, so we recommend reading this policy carefully. We take your privacy seriously. We collect and use personal data only as needed to deliver our products, services and website to you, and this policy explains what we collect, why, and the choices you have to access, update or control it. Information we collect We collect information when you visit the site, place an order or contact Customer Care. Any information that can identify you is treated as personal information. Order information What we collect: your name, billing and shipping addresses, payment details, email address and phone number. Why: to fulfil your order, process payment, arrange delivery, send invoices and confirmations, communicate with you and screen orders for fraud. Source: collected directly from you. Device information What we collect: browser version, IP address, time zone, cookie data, the pages and products you view, search terms and how you interact with the site. Why: to load the site quickly and accurately and to analyse how it is used so we can improve it. Source: collected automatically through cookies, log files, web beacons, tags and pixels. How we use your information To offer products for sale, process payments and ship your orders. To provide customer support and keep you informed about your orders. With your consent, to share news about new products, services and offers. To improve the site, prevent fraud and keep our services secure. Payment security Your full card details are captured only to process your transaction. We never store, sell or rent them, and they are not visible to our staff. All card transactions are handled by trusted, certified and licensed payment partners, and card data is always encrypted in transit. Our store runs on Shopify, which stores your data on secure servers behind a firewall. Sharing your information We share personal information only with service providers that help us run the store and fulfil your orders, such as our e-commerce platform, payment partners and delivery companies. Your information is never traded or sold. We may disclose information when required to comply with applicable laws and regulations, to respond to a lawful request such as a subpoena or warrant, or to protect our rights. Analytics and advertising We use Google Analytics to understand how shoppers use the site, and we share information about your browsing, purchases and ad interactions with advertising partners so we can show you relevant ads and messages. You can opt out of targeted advertising in your Facebook and Google ad settings, or through the Digital Advertising Alliance opt-out portal at optout.aboutads.info. Cookies Cookies are small files saved to your device when you visit the site. They remember your preferences, such as language, region and sign-in, so you don’t have to re-enter them, and they help us understand how the site is used, including links clicked, items purchased and device type. You can clear or block cookies in your browser settings, but some features, such as your bag and account, may not work properly without them. Data retention When you place an order, we keep your personal information for our records unless and until you ask us to delete it, subject to any records we must keep by law. Your rights You can ask to access, correct, update or delete the personal information we hold about you, withdraw your consent to marketing messages at any time, or raise a complaint. Contact Customer Care using the details below and we will respond as quickly as possible. Changes to this policy We may update this policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. The latest version is always on this page, and continuing to use the site after an update means you accept the changes. Contact us For any questions about your privacy, reach our Customer Care team. Our inbox is actively monitored. WhatsApp: +966 55 925 5428 Email: customerservice@shopaleena.com Enalh Trading Company, Al Thumama Road, Al Rabie, Riyadh 13351, Kingdom of Saudi Arabia CR 1010498536 · VAT 310981660700003
Returns, exchanges & refunds/policies/refund-policy	Visible	How to request a return Request your return within 7 days of receiving your order, from My orders in your account or by messaging Customer Care on WhatsApp. Pack the items in their original packaging with all tags attached and the white return ribbon intact. Hand the parcel to our courier. Check it before handing it over: we can’t return items that weren’t bought from Aleena. Returns are processed within 8–14 working days once they reach our warehouse. Return conditions These conditions apply to Aleena clothing, shoes and bags: Items must be unworn, unwashed, undamaged and unaltered, in their original condition and packaging. All tags must be attached and the white safety seal (return ribbon) must not be removed or broken. We can’t accept items with perfume, makeup or other odours, discolouration or signs of wear. For hygiene reasons, swimwear and similar items can’t be returned, even in their original condition. Items bought at a discounted price (for example SAR 300 instead of SAR 400) are refunded as wallet credit only, whatever the payment method. If a return arrives in a non-original condition or isn’t the correct item, it will be rejected and sent back to you for SAR 33 including VAT. Rejected items are held for up to two months, after which they can no longer be claimed. Return fees Returns within Saudi Arabia cost SAR 33 including VAT, deducted from your refund. If the courier can’t reach you after three collection attempts, the return is cancelled and a new attempt costs another SAR 33. Original shipping fees and cash on delivery fees are non-refundable. Exchanges in Riyadh If the size isn’t right, you can exchange it in Riyadh on the following terms: Request the exchange within 7 days of delivery. Each order is eligible for one exchange, for the same item in a different size only, subject to availability. Items must be unworn, in original condition and packaging, with tags attached and the return ribbon intact. Our courier collects the item and delivers the new size in the same visit, within 24 hours of your request. Exchange shipping is free if your original order qualified for free delivery; otherwise a delivery fee may apply. An exchanged item can still be returned, but is refunded as wallet credit only. Silk products Aleena silk products can’t be returned or exchanged. If a silk item arrives damaged or incorrect, contact us within 72 hours of delivery to request a replacement or return; the item must be in its original condition and packaging. Damaged, wrong or missing items Damaged: contact Customer Care within 24 hours of delivery with your order number, a video and 4 clear photos (2 inside and 2 outside the box). We review it within 2 working days and, once approved, refund you within 8–14 working days or ship a replacement within 6 working days. Wrong item: the order is returned for inspection first, then the correct item ships within 6 working days. Missing item: tell us within 24 hours of delivery and we’ll ship it within 6 working days. Lost order: if your order is lost before it reaches you, we ship a replacement within 6 working days. Cancelling an order Orders can’t be edited once completed, but you can cancel before dispatch for a full refund within 10–14 working days. Orders cancelled after dispatch but before delivery are refunded minus a SAR 29 operational fee. Orders that can’t be delivered after three contact attempts are refunded to your wallet minus shipping fees and shipping tax. How refunds are paid mada, Visa, Mastercard and Apple Pay: refunded to the same card used at checkout. Tabby and Tamara: refunded to the same account used for payment. Cash on delivery: refunded as credit to your Aleena wallet. Split payments are refunded to each source; for example SAR 300 from your wallet and SAR 100 via Tabby go back to the wallet and Tabby respectively. If part was paid in cash on delivery, the full amount goes to your wallet. Refunds are processed within 10–14 working days from the day your return reaches our warehouse. Your Aleena wallet Wallet credit is linked to your account email and can be used on any future order. It stays available for two years from the date it is added, can’t be withdrawn or moved outside the site, and can only be transferred to another account after identity verification. Purchases paid with wallet credit are refunded to the wallet. International orders You arrange the return and pay the return shipping; we receive the item and check it against our return conditions. Shipping fees, shipping tax and customs duties are non-refundable once the order has shipped. Refunds by bank transfer carry a SAR 50 fee plus any bank charges, and net refunds under SAR 500 are issued as wallet credit. Need help? Our Customer Care team is happy to help with any return or exchange. WhatsApp: +966 55 925 5428 Email: customerservice@shopaleena.com Enalh Trading Company, Al Thumama Road, Al Rabie, Riyadh 13351, Kingdom of Saudi Arabia CR 1010498536 · VAT 310981660700003
Shipping & delivery/policies/shipping-policy	Visible	Where we deliver Aleena ships from our warehouse in Riyadh to every city in Saudi Arabia and to all GCC countries: the UAE, Kuwait, Qatar, Bahrain and Oman. All orders are delivered by our trusted courier partners. Every order is checked by our team before it leaves the warehouse and packed in protective Aleena packaging, with delicate fabrics such as silk and chiffon folded in tissue to arrive crease-free. Free shipping Enjoy free shipping within Saudi Arabia on orders of SAR 1,000 and above, calculated after discounts and before shipping fees. Delivery times Riyadh: 1–2 working days. Rest of Saudi Arabia: 2–5 working days. GCC countries: 3–7 working days. Working days are Sunday to Thursday, excluding public holidays. Delivery times start from the day your order is dispatched. Try-On visits and size exchanges in Riyadh follow their own timings, explained in the Try-On service policy and the Returns, exchanges & refunds policy. Processing and cut-off times Orders placed before 2:00 PM Riyadh time on a working day are dispatched the same day. Orders placed after 2:00 PM, or on Friday and Saturday, are dispatched the next working day. During sales, Ramadan, Eid and other peak seasons, allow up to 2 extra working days. Shipping fees Saudi Arabia, orders under SAR 1,000: SAR 29 flat fee. GCC countries: calculated at checkout based on destination and parcel weight. All fees include VAT and are shown before you pay. Cash on delivery Cash on delivery is available within Saudi Arabia for a service fee of SAR 15, added at checkout. Please have the exact amount ready or pay the courier by card where available. The fee is non-refundable once the order is delivered, and refunds on cash on delivery orders are issued as wallet credit. Tracking your order As soon as your order ships, we send you a tracking link by SMS and WhatsApp. You can also follow it anytime from My orders in your account, and the courier will contact you on the day of delivery. Address and delivery attempts Please make sure your address, national address and phone number are correct and that you can be reached. The courier makes up to three delivery attempts. If the order still can’t be delivered, it returns to our warehouse and its value is refunded to your wallet within 10–14 working days, minus shipping fees and shipping tax. Receiving your order Check that the parcel is sealed and undamaged before accepting it from the courier. Someone else can receive the order on your behalf if they share the order number with the courier. If an item is damaged, wrong or missing, contact Customer Care within 24 hours of delivery with photos and a video so we can resolve it quickly. International orders and customs Customs duties and import taxes are set by the destination country and paid by you to the courier or customs authority on delivery. We don’t collect them and can’t predict the exact amount, so we recommend checking with your local customs office before ordering. These charges are non-refundable. Delays Occasionally, weather, public holidays, customs checks or high volumes may delay a delivery. If your order hasn’t arrived within the expected time, contact Customer Care and we’ll follow up with the courier for you. Contact us WhatsApp: +966 55 925 5428 Email: customerservice@shopaleena.com Enalh Trading Company, Al Thumama Road, Al Rabie, Riyadh 13351, Kingdom of Saudi Arabia CR 1010498536 · VAT 310981660700003
Terms & conditions/policies/terms-of-service	Visible	Overview This website is operated by Aleena, a brand of Enalh Trading Company. We offer this site, including all information, tools and services on it, on the condition that you accept these terms, together with our policies and the conditions on our FAQ page, which form part of them. By visiting the site or buying from us, you agree to be bound by these terms. If you don’t agree with them, please don’t use the site. New features and tools added to the store are also subject to these terms. Using our store You confirm that you are of legal age in your country of residence, or that you have consented to a minor in your care using the site. You may not use our products or the site for any unlawful or unauthorised purpose, or transmit viruses or harmful code. You may not copy, sell, resell or exploit any part of the site or its content without our written permission. We may refuse service, and will let you know the reason in line with applicable law. Orders and payment We accept mada, Visa, Mastercard, Apple Pay, Tabby, Tamara, Aleena wallet credit and cash on delivery within Saudi Arabia. Prices include VAT where applicable, and you authorise us to charge your chosen payment method for your order and any shipping fees when you place it. We may refuse an order or limit quantities per person, household or order, including orders that appear to be placed by resellers. If we change or cancel an order, we will contact you using the email or phone number you provided. Prices and changes to the service Prices may change without notice, but changes never affect orders you have already placed. We may correct pricing errors, inaccuracies or omissions, even after an order is submitted, and will notify you of any change or cancellation. We may modify or discontinue the service, or any part of it, at any time. Products and availability Some products are available online only and in limited quantities. We do our best to show colours and images accurately, but we can’t guarantee how your screen displays them. Product descriptions and availability may change, and we may discontinue any product at any time. Returns and refunds Returns, exchanges and refunds are governed by our Returns, exchanges & refunds policy. Please review it before placing an order. Your account and information Please keep your account, contact and payment details complete, accurate and up to date so we can process your orders and reach you when needed. Any personal information you submit is handled under our Privacy policy. Third-party tools and links The site may offer optional third-party tools, such as map and national address lookup at checkout, and links to other websites. These are provided “as is”; we don’t control them and aren’t responsible for their content, products or services, so please review their terms before using them. We remain responsible for keeping our own site secure to high cybersecurity standards. Comments and submissions If you send us ideas, reviews, suggestions or other materials, you agree that we may edit, publish, translate and use them in any medium without obligation to keep them confidential or pay for them. Your submissions must not infringe anyone’s rights or contain unlawful, offensive or harmful content, and you are responsible for their accuracy. Prohibited uses You may not use the site to break any law, infringe intellectual property, harass or discriminate against others, submit false information, spread malicious code, collect other people’s data, spam, scrape or crawl the site, or bypass its security features. We may suspend access for any of these uses. Liability, indemnification and termination We don’t guarantee that the service will be uninterrupted or error-free. To the fullest extent permitted by law, Aleena is not liable for indirect or consequential losses arising from your use of the site. You agree to indemnify Aleena against claims arising from your breach of these terms or of any law. You may end this agreement at any time by no longer using the site. If you breach these terms, we may end it and deny access, and will tell you why in line with applicable law. If any provision is found unenforceable, the remaining terms stay in effect. Governing law and contact These terms are governed by the laws of the Kingdom of Saudi Arabia. The latest version is always on this page, and continuing to use the site after an update means you accept it. Questions about these terms can be sent to: WhatsApp: +966 55 925 5428 Email: customerservice@shopaleena.com Enalh Trading Company, Al Thumama Road, Al Rabie, Riyadh 13351, Kingdom of Saudi Arabia CR 1010498536 · VAT 310981660700003
Try-On service policy/pages/try-on-service	Visible	About the service The Aleena Try-On service lets you select 2 to 5 dresses from the Try-On Collection and try them in the comfort of your home. It is the easiest way to see how a dress fits, feels and moves before you decide, without visiting a store or waiting for a return. How it works Select 2 to 5 dresses from the Try-On Collection. A service fee of SAR 59 + VAT is added to your bag and paid upfront. Place your order between 10:00 AM and 8:00 PM to receive it within 3 hours. Our representative arrives with your dresses for an at-home fitting session. Buy any of the dresses you love during the session. Payment and fee refund If you make a purchase, you receive a SAR 67.85 discount code (the service fee plus VAT) to use on Try-On items. If no purchase is made, the service fee (SAR 59 + VAT) is non-refundable. Cancellation and no-show If you are unavailable, don’t respond or refuse the delivery, the service is cancelled and the fee is not refunded. The representative waits up to 15 minutes at your address; after that the visit counts as a no-show and is cancelled without refund. Important notes Available within Riyadh city only. Applies only to dresses in the Try-On Collection; some may be unavailable due to limited stock. A minimum of 2 dresses is required. Each fitting session lasts up to 30 minutes. One session per payment; to try more pieces, please book again. Please try the dresses on with care, free of perfume and makeup, and hand any pieces you don’t buy back to the representative at the end of the session. Returns after Try-On Dresses bought during the session can be returned under our return policy, provided they are in original condition with all tags attached and the return ribbon intact.